We recognize that technology is not perfect. Sometimes, things happen during an event/program that might prevent an attendee from responding or recording a response to the attendance monitoring mechanisms or maybe the polling mechanism did not launch.  In cases such as these, the sponsor has some discretion in the awarding of CPE credit.  

The sponsor needs to determine if the issue encountered was isolated either to the incident or to the participant and then consider what other mitigating factors would provide a level of comfort that the program was attended for the full time to earn CPE credit (for example, can you verify that participants were logged into the program for the entire duration, or, for a participant that missed a poll due to technical difficulties, was the participant logged in for the entire program duration and did he/she respond to other polls?). The sponsor would need to document the situation and keep the documentation with the other required program materials/documentation so that there is a record in the event that one needs to go back to participation records for any reason. If the sponsor has confidence that they can accurately award the CPE credits to the participant in these situations, then the credit can be awarded.